Customer satisfaction survey

Please choose one answer that best represents your views by placing a tick in the appropriate box.

Q.1

Please rate the level of effort required by you to get your enquiry fully resolved.

1 – very difficult
2 – difficult
3 – moderate
4 – easy
5 – very easy

Q.2

Based on how Northern Powergrid handled your enquiry, how likely is it you would recommend this service to a friend or family member?

1 – not at all likely
2 – not likely
3 – neutral/not sure
4 – likely
5 – very likely

Q.3

Please let us know what we did well and what do we need to improve? (max. 300 words)

Q.4

Is this feedback related to:

Q.5

Name

First Name

Last Name

Q.6

Mobile

Phone Number

Q.7

Email

We follow best ethical and legal practice to ensure that all information collected is handled in confidence.